Service Coordinator in St. Louis, MO at Tecta America

Date Posted: 1/19/2020

Job Snapshot

Job Description

Job Description and Responsibilities

The basic function of the Service Coordinator is:

  • Answer in-person, phone, fax, and email inquiries and obtain information for customers and internal departments
  • Assist with all departmental needs relating to service operations, customer service, sales, or general administration  
  • Assist in management of administrative aspects of service department including filings, documentation, invoicing, past due account reporting, customer service, estimating and sales reporting, signature requests, lien waivers, certificates of insurance, permits, etc
  • Assist Service Manager and Service Superintendent with project management, including labor tracking, permits, contract coordination, purchasing, lien waivers, etc
  • File and maintain hard-copy files/documents and(or) electronic files, as needed
  • Create and maintain reports for departments as required
  • Update electronic information in company software, for accuracy and completeness
  • Handle general office administration
  • Create and prepare AIA billings.
  • Create and bill service tickets.
  • Call customers as needed.
  • Process lien waivers.
  • Coordinate and track in process contract documents.
  • Assist with project adjustments.


Job Requirements

  • High School Diploma or equivalent
  • Prior customer service experience working in the construction field
  • Quality Focus
  • Ability to multi-task
  • Problem Solving Ability with the ability to manage difficult customers
  • Documentation Skills
  • Microsoft Office Excel and Word
  • Superior Listening and Communications Skills
  • Ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with associates
  • Bilingual a plus

Starting pay is commensurate with candidate’s experience and qualifications. Tecta offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.

Equal opportunity employer-disability/vet


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